Terms & conditions

Introduction

These Terms of Use constitute an agreement (this “Agreement” or these “Terms of Use”) by which each User (as such term is defined herein) shall be bound.  Failure to abide by any of the terms or conditions set forth in this Agreement shall be grounds for Steamery US Inc. (the “Company”) to deny access to the Site (as such term is defined herein).  Nothing in this Agreement shall be deemed to confer any third-party rights or benefits.  If you do not agree to be bound by the terms of this Agreement, you may neither use nor access our services.  The Terms of Use are subject to change by the Company at any time, effective upon posting on the Site, and your use of the Site after such posting will constitute acceptance by you of such changes.

1.              Site.  The Company owns and operates a website and a related mobile application each commonly known as https://steamery.us (collectively, the “Site”). 

2.              User.  Individuals may visit the Site for a variety of purposes.

(a)            Some individuals may wish to visit the Site to learn more about the Company without disclosing any of their PII (as such term is defined in the accompanying Privacy Policy).

(b)           However, if an individual visiting the Site wishes to purchase any product that the Company offers for sale on or through the Site (each, a “Product”, and collectively, the “Products”), that individual must provide his or her correct legal name, as well as other PII that the Company may require during registration and from time to time thereafter.

3.              Service.  The Site offers participants an opportunity to learn about Products offered for sale by the Company and the ability to place one or more orders for such Products (each, an “Order”), services provided by the Company, to enter their PII on the Site so as to receive communications from the Company and to send communications to the Company (collectively, the “Service”).

4.              Bona Fide Use.   If you submit PII, you will submit only true and correct PII that is personal to you. In addition, your use of the Site must be for the bona fide purpose of receiving the Service.

5.              Content on the Site.

(a)            Proprietary Rights. The Company owns and/or licenses and retains all proprietary rights in the Site.  The Site contains the copyrighted material, trademarks, and other proprietary information of the Company.  You may not copy, modify, publish, transmit, distribute, perform, display, or sell any such proprietary information. 

(b)           Links to Third-Party Provider Websites and Sites / Dealings with other Advertisers.  The Site may contain links to websites and mobile apps of third party providers which are not under the control of the Company.  You acknowledge and agree that the Company is not responsible or liable for the content of any linked site or app or any link contained in a linked site or app, or any changes or updates to such web sites or apps.  Your correspondence or business dealings with, or participation in promotions of, third party providers (including, without limitation, advertisers) found on or through the Site are solely between you and such third-party providers.  You further acknowledge and agree that the Company will not be responsible or liable, directly or indirectly, for any loss or damage caused or alleged to be caused by or in connection with the use of, or reliance upon, any such content, goods or services available on or through any such site, including the sharing of the information you supply to the Company with third-party providers (including, without limitation, advertisers), or as the result of the presence of such third-party providers on the Site. Please visit our Privacy Policy to learn more about how we use your information.

6.              Prohibited Content.  User hereby covenants to the Company as follows:

(a)            You acknowledge that the Company does not accept onto the Site any submission of a User that: (i) contains libelous, indecent, obscene or pornographic material, hate speech, highly explosive subject matter (as determined by the Company, in its sole discretion), or any illegal subject matter or activities; (ii) violates any law or regulation governing false or deceptive advertising, comparative advertising or trade disparagement; (iii) contains any misrepresentation, or content that is defamatory or violates any rights of privacy or publicity; (iv) infringes on any copyright, trademark, patent or other proprietary right, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated images, audio or video, or links to pirated images, audio or video files; (v) contains any “worm”, “virus” or other device that could impair or injure any person or entity; (vi) harasses or advocates harassment of another person; (vii) involves the transmission of “junk mail”, “chain letters,” or unsolicited mass mailing or “spamming;” (viii) contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page); (ix) provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under the age of 18; (x) solicits passwords or personal identifying information for commercial or unlawful purposes from other users; or (xi) engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, and pyramid schemes (collectively referred to as the “Prohibited Content”).  You shall not post any Prohibited Content anywhere on the Site.

  

 (b)           You are solely responsible for any and all legal liability arising out of or relating to your breach of any term or condition set forth in this Agreement, including, without limitation, your posting of Prohibited Content anywhere on the Site.  You hereby agrees to indemnify, defend and hold harmless the Company and its officers, directors, agents, employees and independent contractors from and against all claims, actions, liabilities, losses, expenses, damages, and costs (including, without limitation, reasonable attorneys’ fees) that may at any time be incurred by any of them by reason of any claims, suits or proceedings (i) for libel, defamation, violation of right of privacy or publicity, breach of contract, copyright infringement, trademark infringement or other infringement of any third party, fraud, false advertising, misrepresentation, product liability or violation of any law, statute, ordinance, rule or regulation throughout the world in connection with your use of the Site; (b) arising out of any breach by you of any representation, warranty or covenant under this Agreement; or (c) relating to a contaminated file, virus, worm, or Trojan horse originating from a posting made by you on the Site.

7.              NO WARRANTIES; LIMITATION OF LIABILITY.  THE SERVICE AND EACH OF THE PRODUCTS IS MADE AVAILABLE ON AN “AS IS” AND “AS AVAILABLE” BASIS.  WITH REGARD TO THE SITE OR ANY COMPONENT THEREOF, THE COMPANY MAKES NO WARRANTIES WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, ACCURACY, OR FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT THAT INFORMATION DERIVED FROM THE SITE, DIRECTLY OR INDIRECTLY, WILL FULFILL ANY USER’S PARTICULAR PURPOSES OR NEEDS, OR THAT SUCH INFORMATION WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.  USE OF THE SITE SHALL BE AT EACH USER’S OWN DISCRETION AND SOLE RISK.  EACH USER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO HIS OR HER COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY MATERIAL FROM OR THROUGH THE SITE.  THE COMPANY SHALL IN NO EVENT BE LIABLE FOR ANY ACTUAL, SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST INCOME, LOST REVENUE, LOST PROFITS, OR ANY CLAIM OR DEMAND AGAINST ANY USER BY ANY THIRD PARTY, WHETHER BASED IN CONTRACT, TORT, OR ANY OTHER THEORY, REGARDLESS OF FORESEEABILITY AND EVEN IF THE COMPANY IS ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.

8.              Inconsistency.  In the event of any inconsistency between the Company’s Privacy Policy and this Agreement, this Agreement shall control.

9.              Modifications.  The Company may modify this Agreement at any time, and without prior notice, by posting amended terms on the Site.  Your continued use of the Site indicates your acceptance of the amended Agreement.

10.           Eligibility You must be at least 13 years of age use to register as a User.  By using the Site, you represent and warrant that you have the right, authority and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement. 

11.           Refusal of Service.  The Company may prohibit any party to use the Site, or any reason whatsoever or for no reason.

12.           Disclosure By Law.  You acknowledge and agree that the Company may disclose information you provide (including, without limitation, PII) if required to do so by law, at the request of a third party (including, without limitation, law enforcement agencies), or if the Company, in its sole discretion, believes that disclosure is reasonable to (i) comply with the law, requests or orders from law enforcement; (ii) protect or defend the Company’s, or a third party’s rights or property; or (iii) protect someone’s health or safety, such as when harm, violence or abuse against any person is threatened.

13.           Termination.  You acknowledge and agree that the Company may, with or without cause, immediately terminate your access to the Site without prior notice. The Company is not required, and may be prohibited, from disclosing a reason for the termination of your access.   Reasons for termination shall include, without limitation, (i) breaches or violations of this Agreement the Company’s policies as may be in effect from time to time, (ii) requests by any governmental agency, (iii) technical problems, and (iv) extended periods of a User’s inactivity.  The Company may terminate your use by sending notice to you at the email address you provide in your registration with the Site, or such other email address as you may later provide to the Company.  All decisions regarding the termination of your access shall be made in the sole discretion of the Company.  Even after your access is terminated, this Agreement will remain in effect.  All terms that by their nature may survive termination of this Agreement shall be deemed to survive such termination. You may unsubscribe to our email marketing communications by clicking the unsubscribe link at any time or email [email protected] and typing “UNSUBSCRIBE” in the subject line and we will help you further.

14.           Blocking of IP Addresses. In order to protect the integrity of the Site, the Company reserves the right at any time in its sole discretion to block certain Users from accessing the Site.

15.           Privacy. Use of the Site and/or the Service is also governed by our Privacy Policy.

 

 

16.           Activity Monitoring.  Although the Company has the right to monitor activity and content associated with the Site, the Company is under no obligation to do so.

17.           Governing Law This Agreement shall be construed and enforced in accordance with the laws of the State of New York.

18.           Severability Invalidation of any one of the covenants or terms of hereof, by judgment of a court, shall not affect any of the other provisions of hereof which shall remain in full force and effect.

19.           No Waiver No waiver of any breach of any provision of this Agreement by the Company shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the Company.

20.           Entire Agreement.  This Agreement contains the entire agreement between you and the Company regarding the use of the Site.

Please contact us at [email protected] with any questions regarding this Agreement.

         I HAVE READ THIS AGREEMENT AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.

Orders

By making a purchase from and using the Website, the Customer agrees to the Terms of Use. The Customer shall make sure to have read and understood the Terms of Use when using our site. The Customer can at any time remove a product from the cart before placing an order. 

Confirmation

Once Steamery has received an order, an electronic confirmation will be sent to the Customer’s e-mail address, as confirmation of the purchase.

It is important that the Customer enters the correct e-mail address when placing an order.
We recommend saving this e-mail since the order confirmation (receipt) also serves as a proof of the purchase.

Payment, Prices & Fees

The prices are presented in USD.

The price of the products is the total price (excluding potential import and custom fees).

Steamery accepts most major credit- and debit cards (e.g. Visa, MasterCard and American Express). If the payment is not confirmed, the order will not get processed. Also, where available, Steamery collaborates with KLARNA Checkout, PayPal, Shop Pay, Apple Pay, Google Pay, and Meta Pay.

Please note that in case of an order shipped to a delivery address outside the US, the Customer may be subject to import duties and taxes, which are collected when the shipment reaches the delivery address. The Customer will be responsible for the payment of such import duties and taxes.

It should be noted that Steamery has no control over these charges and, since these charges differ between countries, Steamery cannot predict their amount. Steamery advises the Customer to contact the local customs office for further information.

Delivery

steamery.us ships within the United States. Deliveries are made in cooperation with the postal services and their partners. Standard delivery time is estimated to 3-5 business days within the US. If you cannot find your desired destination country in the shipping list, please contact the Steamery customer support at [email protected].

In case the Customer feels the delivery is delayed in such a way that they no longer wish to fulfill the purchase, it is the Customer’s responsibility to cancel the order. In case the order has been dispatched, the Customer is required to receive the order. Cancellation is not valid until the Customer has received confirmation from Steamery either by e-mail or telephone.

If a product has been discontinued, Steamery has the right to cancel the purchase and refund the paid amount to the Customer. Steamery will notify the customer if a replacement or equivalent product is available.

Returns & Exchanges

The Customer has the right to return the product within 30 days from placing the order. This right applies only in the case that the product and its original packaging can be returned in the same condition as when received.

Steamery does not offer free returns and the return cost will be deducted from the refund. If an item is damaged during transport, Steamery should be contacted within 30 days for information about an exchange. Steamery does not take responsibility for returns that may get lost in the mail.

All approved refunds will get processed within 14 days of arrival to the warehouse. The bank transfer might take several days to be visible on the Customer’s account. Please contact Steamery if the refund does not appear within 20 days.

Warranty

Steamery voluntarily provides a 1-year manufacturer’s warranty (the “Warranty”) for each product sold via the Website, the concept store and popups. The Warranty is in addition to, and not instead of, rights provided by consumer law. Consumers have the right to choose whether to claim service under the Warranty or under their consumer law. For further information about consumer law, please contact the local consumer organization.

The Warranty Covers the Following
Steamery hereby warrants that the product, for a period of 1 year from the date of original purchase from Steamery via the Website, is without defects, provided however that the product is only used in accordance with published guidelines from Steamery for the product, including the product’s user manuals, technical specifications, etc. and subject to the limitations set forth in this document.

The Warranty only applies to the product the Customer purchased for their own use and not for resale.

The Warranty Does Not Apply to
(a) products that were bought through other channels than the Website;
(b) issues that occur more than 1 year after the date of original purchase from Steamery via the Website;
(c) cosmetic damage, including but not limited to scratches, dents, and broken plastic;
(d) damage caused by any external cause, including but not limited to accident, abuse, misuse, liquid contact, fire;
(e) damage caused by operating or use of the Product other than in accordance with published guidelines from Steamery for the product, including the product’s user
manuals, technical specifications, etc.; or
(f) a product that has been modified.

If the Customer submits a valid claim under the Warranty, Steamery will, at its option:
(a) repair the product; or
(b) replace the product.

For information related to the Warranty service, please contact Steamery via e-mail at the following address: [email protected]

Sales Terms & Conditions


1. Eligibility:

  • Sale discounts and markdowns are applicable only to orders containing eligible items during the specified sales period.
  • Eligible items and their corresponding discounts will be clearly indicated on the website unless the discount is exclusive to email and sms subscribers.

2. Sales Period:
  • The sales period is defined by the dates specified on our website.
  • Discounts and markdowns are only applicable to orders placed during this defined sales period.

3. Exclusions:
  • Items not explicitly marked as eligible for the sale are not eligible for discounts or markdowns.
  • The sale does not apply to purchases made before or after the sales period.

4. Pricing:
  • When products are marked down, discounted prices will be automatically applied to eligible items in your cart during the sales period.
  • When provided with a discount code, discounted prices will be applied to eligible items in your cart when entered during checkout.
  • Discount codes are only valid during the sales period.
  • The original prices and discounts will be clearly displayed for your reference.

5. Limited Stock:
  • Availability of eligible items during the sales period is subject to stock availability.
  • We reserve the right to limit the quantities of eligible items per order.

6. Order Processing:
  • Orders placed before or after the sales period will be processed at their regular prices.
  • No price adjustments will be made for items ordered outside the specified sales period.

7. Returns and Exchanges:
  • Our standard return and exchange policy applies to all eligible items. Items marked clearance are not eligible for returns or exchanges.
  • Items purchased during the sales period can be returned or exchanged according to our regular policies.

8. Cancellation:
  • Once an order is placed, it cannot be canceled or modified to take advantage of the sale if it falls outside the sales period.

9. Right to Modify:
  • We reserve the right to modify, extend, or terminate the sales period at our discretion.
  • Any changes to the sales terms will be updated on our website.
  • By placing an order during the sales period, you agree to these terms and conditions. We encourage you to review them carefully before making your purchase.

For any questions or concerns, please contact our customer support team at [email protected].



#yessteamery – share your clothing care photos with us

We want to inspire others to take better care of their clothes. Therefore, we invite you to share photos and videos of yourself using Steamery products to practice garment care. By using the hashtag #yessteamery, you agree that Steamery may display and share your content across our channels.

Terms & conditions
By using #yessteamery, you approve the following:

Steamery reserves the right to share your published content across our social media channels (Instagram, Facebook, YouTube, Pinterest, LinkedIn, and TikTok). Your content will only be shared if you have included #yessteamery in your post. Steamery will always credit your name when sharing your content.

You will still own your content. However, you agree that Steamery may use your content freely across our channels. You may at any time revoke your consent by removing the hashtag and notifying us at [email protected] requesting that the images be removed. Steamery also reserves the right to remove the content without notifying you.

Additionally, you agree that Steamery has the right to use, present, distribute, and combine your content according to our wishes without having to tie it directly to you. By using the hashtag, you consent to Steamery using your content without any obligations or requirements in connection with use.

Before using the hashtag, make sure that you have the approval of other people who are featured in your content and that you are over 18 years of age. For more detailed guidelines, please contact us at [email protected].

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