Introduction

The general terms & conditions apply when you as a consumer (the “Customer”) place an order via www.steamery.us (the “Website”) or make a purchase at the concept store on Sankt Paulsgatan 22B, or during a popup event hosted by Steamery.

These Terms of Use (the “Terms of Use”) form a contract between the Customer and Steamery US Inc, C/O Ducks in a Row, 900 3rd Ave, 29th floor New York, NY 10027 (hereinafter “Steamery”). The Terms of Use are subject to change by the Company at any time, effective upon posting on the Site, and your use of the Site after such posting will constitute acceptance by you of such changes. Nothing in this Agreement shall be deemed to confer any third-party rights or benefits. If you do not agree to be bound by the terms of this Agreement, you may neither use nor access our services.

Orders

By making a purchase from and using the Website, the Customer agrees to the Terms of Use. The Customer shall make sure to have read and understood the Terms of Use when using our site. The Customer can at any time remove a product from the cart before placing an order.

If an individual visiting the site wishes to purchase any product that Steamery offers for sale on or through the Site (each, a “Product”, and collectively, the “Products”), that individual must provide his or her correct legal name, as well as other PII that the Company may require during registration and from time to time thereafter. If you submit PII, you will submit only true and correct PII that is personal to you. In addition, your use of the Site must be for the bona fide purpose of receiving the Service.

Confirmation

Once Steamery has received an order, an electronic confirmation will be sent to the Customer’s e-mail address, as confirmation of the purchase.

It is important that the Customer enters the correct e-mail address when placing an order.
We recommend saving this e-mail since the order confirmation (receipt) also serves as a proof of the purchase.

Payment, Prices & Fees

The prices are presented in USD or CAD.

The price of the products is the total price (excluding potential import and custom fees).

Steamery accepts most major credit- and debit cards (e.g. Visa, MasterCard and American Express). If the payment is not confirmed, the order will not get processed. Steamery Inc collaborates with Shopify checkout/Shopify payments.

Taxes

All prices shown on the Website are including VAT, in accordance with the applicable legislation (excluding potential import and custom fees).

Please note that in case of an order shipped to a delivery address outside the US, the Customer may be subject to import duties and taxes, which are collected when the order is placed online at the checkout. The Customer will be responsible for the payment of such import duties and taxes.

It should be noted that Steamery has no control over these charges and, since these charges differ between countries, Steamery cannot predict their amount. Steamery advises the Customer to contact the local customs office for further information.

Tax exemption cards used online

You cannot use your tax exemption card to get sales tax reduction from our website. The cards provide point-of-sale exemption from sales tax and other similarly imposed taxes throughout the United States. At the time of payment when making a purchase, the cardholder must present the card to the vendor in person.

Furthermore, because the nature of purchases made via the internet or by telephone does not allow for the presentation of the tax exemption card to the vendor in person, the card cannot be honored in such transactions. Whenever the tax exemption certificate is not provided and approved before the purchase, like the nature of the purchases made through https://steamery.us/, Steamery US Inc. will not refund the sales tax.

Delivery

Steamery US Inc ships within the United States and Canada. Deliveries are made in cooperation with the postal services and their partners. Standard delivery time is estimated to 3-5 business days within the US. If you cannot find your desired destination country in the shipping list, please contact the Steamery customer support at [email protected]

In case the Customer feels the delivery is delayed in such a way that they no longer wish to fulfill the purchase, it is the Customer’s responsibility to cancel the order. In case the order has been dispatched, the Customer is required to receive the order. Cancellation is not valid until the Customer has received confirmation from Steamery either by e-mail or telephone.

If a product has been discontinued, Steamery has the right to cancel the purchase and refund the paid amount to the Customer. Steamery will notify the customer if a replacement or equivalent product is available.

Returns

The Customer has the right to return the product within 30 days from placing the order. This right applies only in the case that the product and its original packaging can be returned in the same condition as when received.

Steamery does not offer free returns and the customer will need to pay the return costs. If an item is damaged during transport, Steamery should be contacted within 30 days for information about an exchange. Steamery does not take responsibility for returns that may get lost in the mail.

All approved refunds will get processed within 14 days of arrival to the warehouse. The bank transfer might take several days to be visible on the Customer’s account. Please contact Steamery if the refund does not appear within 20 days.

Warranty

Steamery voluntarily provides a 1-year manufacturer’s warranty (the “Warranty”) for each product sold via the Website, the concept store and popups. Our warranty does not affect your rights under law as a customer. Consumers have the right to choose whether to claim service under the Warranty or under their consumer law. For further information about consumer law, please contact the local consumer organization.

The Warranty Covers the Following
Steamery hereby warrants that the product, for a period of 1 year from the date of original purchase from Steamery via the Website, is without defects, provided however that the product is only used in accordance with published guidelines from Steamery for the product, including the product’s user manuals, technical specifications, etc. and subject to the limitations set forth in this document.

The Warranty only applies to the product the Customer purchased for their own use and not for resale.

The Warranty Does Not Apply to
(a) products that were bought through other channels than the Website;
(b) issues that occur more than 1year after the date of original purchase from Steamery via the Website;
(c) cosmetic damage, including but not limited to scratches, dents, and broken plastic;
(d) damage caused by any external cause, including but not limited to accident, abuse, misuse, liquid contact, fire;
(e) damage caused by operating or use of the Product other than in accordance with published guidelines from Steamery for the product, including the product’s user
manuals, technical specifications, etc.; or
(f) a product that has been modified.

If the Customer submits a valid claim under the Warranty, Steamery will, at its option:
(a) repair the product; or
(b) replace the product.

For information related to the Warranty service, please contact Steamery via e-mail at the following address: [email protected]

#yessteamery – share your clothing care photos with us

We want to inspire others to take better care of their clothes. Therefore, we invite you to share photos and videos of yourself using Steamery products to practice garment care. By using the hashtag #yessteamery, you agree that Steamery may display and share your content across our channels.

Terms & conditions
By using #yessteamery, you approve the following:

Steamery reserves the right to share your published content across our social media channels (Instagram, Facebook, YouTube, Pinterest, LinkedIn, and TikTok). Your content will only be shared if you have included #yessteamery in your post. Steamery will always credit your name when sharing your content.

You will still own your content. However, you agree that Steamery may use your content freely across our channels. You may at any time revoke your consent by removing the hashtag and notifying us at [email protected] requesting that the images be removed. Steamery also reserves the right to remove the content without notifying you.

Additionally, you agree that Steamery has the right to use, present, distribute, and combine your content according to our wishes without having to tie it directly to you. By using the hashtag, you consent to Steamery using your content without any obligations or requirements in connection with use.

Before using the hashtag, make sure that you have the approval of other people who are featured in your content and that you are over 18 years of age. For more detailed guidelines, please contact us at [email protected].