Return policy
Returns can be made within 30 days from the date you received the package.
As soon as we have received and inspected the products, we will issue your refund to the payment method that you used when you bought the products. The return shipping cost of $9 USD (USA) or $40 CAD (Canada) will be deducted from the refund.
Steamery US, Inc. is not responsible for any additional customs charges made. Any charges incurred are the responsibility of the customer. Steamery US, Inc. cannot be responsible for any loss of goods.
Return costs
Steamery does not offer free returns. Please note that for US orders, the shipping cost of $9 USD will be deducted from the refund. For Canada orders, the shipping cost of $40 CAD will be deducted from the refund.
Exchanges
At this time, we do not offer product exchanges. You may return your product within 30 days for a full credit minus the return shipping cost of $9 USD (or $40 CAD for Canadian orders) and re-order your replacement item.
How to return a product
Products can be returned within 30 days from the time you receive your delivery. To return an item, proceed as follows:
1. Ensure that the product is in the same condition as when you received it.
2. Use the pre-paid return label included in your parcel. If you didn’t receive one or have misplaced it, please contact our support and we’ll send you a new label by email.
3. As soon as we have received and inspected the products, we will issue your refund minus the return shipping cost of $9 USD (or $40 CAD for Canadian orders) to the payment method that you used when you bought the products, or give store credit.
Refunds
Refunds are issued upon warehouse inspection. Our warehouse may take 7–14 days to inspect and process your return from the day it was received. Refunds are processed through the same payment method used during the purchase.
Complaints
If you have received a faulty or damaged product, we want to correct it! Contact info@steamery.us and provide the following information:
- Your order number.
- Short description of the issue.
- Short video or photo where we can clearly see the defect.
- The serial number of the device.
We will then help determine what might be the issue and present next steps.