Returns & Shipping
All orders placed with the free Standard Shipping option will ship within 3-5 business days of being placed.
Please allow 1 business day handling time for all orders placed with our Express Shipping option, and up to 2 business days for delivery.
HOW TO RETURN A PRODUCT
Any orders placed from 11/22 - 12/25 will be permitted to make returns until 1/30/21. Products must be unused and unopened from the time you receive your delivery. To return an item, proceed as follows:
1. Ensure that the product is in the same condition as when you received it.
2. Send an email to firstname.lastname@example.org In this email, write the order number (right corner) from the delivery note and Item number/s of the articles that you want to return. If a returned item is shipped internationally, please clearly mark the package 'RETURNED GOODS', to avoid any custom charges.
3. You will then receive an email from us with a return number that you will need to specify on top of the delivery note that came with the goods as well as on the outside of the box. Add the product/s together with the delivery note in a box, preferably the box that the products came with.
4. The return address will be provided in the email along with your return number.
As soon as we have received the products, your invoice will be credited, or the amount will be returned to the account that you used when you bought the product/s.
Refunds will occur if the product is returned in an unused and sealed package. If the product is opened, a store credit will be given.
Returns can be made within 30 days from the date you received the package. STEAMERY US is not responsible for any return custom charges made. Any charges incurred are the responsibility of the customer. We recommend to use a postal service that gives you a tracking number if the package would get lost as STEAMERY US cannot be responsible for any loss of goods.
For returns within the US and abroad, you as a customer pay for the shipping.
Have you received a faulty or damaged product, obviously we want to correct it! Contact email@example.com or call 1 (888) 277-9976 to get a return number and address for free return.
Need to make a change? At this time, we do not offer product exchanges. You may return your product within 30 days for a full credit and re-order your replacement item.