Free Shipping Over $150 Delivery in 4–7 Business Days 30 Days Return Policy

Returns & Exchanges

Return Policy


Extended Holiday Return Policy Notice Orders placed between 11/1-12/31/23 have an extended return window. You can initiate a return by or before 1/31/24 for eligible orders. Requirements for returns and/or store credit can be found in the standard return policy below.

Returns can be made within 30 days from the date you received the package. STEAMERY US is not responsible for any return postage or customs charges made. Any charges incurred are the responsibility of the customer. We recommend using a postal service that gives you a tracking number if the package gets lost as STEAMERY US cannot be responsible for any loss of goods.


Return Costs


For returns within the US and abroad, you as a customer pay for the shipping.


Exchanges


Need to make a change? At this time, we do not offer product exchanges. You may return your product within 30 days for a full credit and re-order your replacement item.


How to Return a Product


Unused and unopened products can be returned within 30 days from the time you receive your delivery. To return an item, proceed as follows:
1. Ensure that the product is in the same condition as when you received it.
2. Send an email to [email protected] In this email, include your order number and the items that you would like to return.
3. You will then receive an email from us with a return number that you will need to specify on the packing slip that came with the goods as well as on the outside of the box. Add the products together with the delivery note in a box, preferably the box that the products came with.
4. The return address will be provided in the email along with your return number.
As soon as we have received and inspected the products, we will issue your refund to the payment method that you used when you bought the products or store credit.


Refunds


Refunds will occur if the product is returned in an unused and sealed package. If the product is opened, a store credit will be given. Refunds are issued upon warehouse inspection. Our warehouse may take 7-14 days to inspect and process your return from the day it was received.


Complaints


Have you received a faulty or damaged product, we want to correct it! Contact [email protected] to get a return number and address for a free return.

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